Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, company details)
- Questionnaire responses for ISO documentation generation
- Payment information (processed securely via Stripe)
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Generate customized ISO 9001 documentation based on your responses
- Process payments and manage your subscription
- Send important updates about your account and services
- Improve our services and develop new features
- Respond to your inquiries and provide customer support
3. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for our database infrastructure, which provides enterprise-grade security including encryption at rest and in transit. Payment information is processed by Stripe and is never stored on our servers.
4. Data Sharing
We do not sell your personal information. We may share your information only:
- With service providers who assist in operating our platform (Stripe, Supabase, Resend)
- To comply with legal obligations
- To protect our rights and safety
- With your explicit consent
5. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Object to processing of your data
You can exercise these rights from your account settings or by contacting us.
6. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking cookies or third-party advertising cookies. Analytics are collected in aggregate form to improve our services.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. Some data may be retained for legal or regulatory compliance.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@isodelivered.com